The Certified Software Quality Engineer Handbook by Westfall Linda

Author:Westfall, Linda [Westfall, Linda]
Language: eng
Format: epub, pdf
Publisher: Quality Press
Published: 2020-06-21T16:00:00+00:00

Customers and users: Are interested in on-time delivery of high-quality, useful software products and in reducing the overall cost of ownership.

Selecting Metrics

Basili and his colleagues defined a goal/question/metric paradigm, which provides an excellent mechanism for defining a goal-based measurement program (Grady 1992). The goal/question/metric paradigm is illustrated in Figure 18.9 . The first step to implementing the goal/question/metric paradigm is to select one or more measurable goals for the customer of the metrics:

At the organizational level, these are typically high-level strategic goals. For example, being the low-cost provider, maintaining a high level of customer satisfaction, or meeting projected revenue or profit margin targets.

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