The Certified Software Quality Engineer Handbook by Westfall Linda

The Certified Software Quality Engineer Handbook by Westfall Linda

Author:Westfall, Linda [Westfall, Linda]
Language: eng
Format: epub, pdf
Publisher: Quality Press
Published: 2020-06-21T16:00:00+00:00


Customers and users: Are interested in on-time delivery of high-quality, useful software products and in reducing the overall cost of ownership.

Selecting Metrics

Basili and his colleagues defined a goal/question/metric paradigm, which provides an excellent mechanism for defining a goal-based measurement program (Grady 1992). The goal/question/metric paradigm is illustrated in Figure 18.9 . The first step to implementing the goal/question/metric paradigm is to select one or more measurable goals for the customer of the metrics:

At the organizational level, these are typically high-level strategic goals. For example, being the low-cost provider, maintaining a high level of customer satisfaction, or meeting projected revenue or profit margin targets.



Download



Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.